Refund policy

Returns & Refunds Policy

Last updated: September 27, 2026

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item arrives damaged, defective or incorrect, contact masterofhollidaysadvent@outlook.com within 2 days of delivery with your order number and clear photos of the item and packaging. This helps us resolve the issue promptly. We will review the issue and arrange an appropriate replacement or refund. This reporting request does not limit any mandatory consumer rights or legal remedies.

Change-of-mind returns

You may request a return within 30 days of delivery by emailing masterofhollidaysadvent@outlook.com. Returned items should be complete, unused and in their original condition, with their packaging. Please contact us for return instructions and the correct return address before sending anything.

For change-of-mind returns, you are responsible for return postage and any applicable return shipping costs. If a return is required because we sent an incorrect or defective item, we will arrange the appropriate remedy and any return costs required by law.

Refunds

We will confirm the outcome after receiving and inspecting a return, subject to any earlier refund deadline required by law. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to display the refund.

EU and other statutory rights

If mandatory consumer law gives you cancellation, withdrawal, repair, replacement or refund rights, those rights remain unaffected by this policy. For eligible online orders delivered to the European Union, the statutory withdrawal period is generally 14 days after delivery. You may notify us of withdrawal by a clear statement sent to masterofhollidaysadvent@outlook.com. Statutory exceptions apply only where applicable to the specific goods or service.

Contact

Master of Holidays — masterofhollidaysadvent@outlook.com